JW Marriott Grosvenor House London – Voyage Program – Rooms Operations – JW Marriott Grosvenor House London


Job Number 19162696
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London| 86 Park Lane| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Voyage Programme – Room Operations

United Kingdom


Ambitious and keen to learn? Ready to tackle the challenge of a lifetime with
an iconic hotel brand? Then you’re precisely the type of person who will excel
in our Global Leadership Development Programme. We’re looking for recent and
upcoming graduates to establish themselves as the future of our 30 hotel
brands. Join us as one of our ‘Voyagers’ on a paid 12-18 month training
programme| and you’ll learn from the best in the sector| in a much-loved and
well-respected organisation. Carving out a varied and thrilling career| you’ll
be privy to the types of opportunities that will elevate your potential
exponentially – and with hotels in more than 120 countries| there really is no
saying what the future holds for you.

The role

As a member of our Rooms Operation team| you’ll develop a first-hand knowledge
of the guest experience from first contact through to check-out and beyond.
Combining discipline-specific training with a leadership-focussed curriculum|
you’ll learn in one of our UK hotels| not a classroom. Benefitting from mini
rotations across the team| you’ll have access to our senior leaders and
coaches| getting a first-hand understanding of how we set international
standards for excellence. And with industry-leading support via customised
technology plus social collaboration tools allowing you to network with
colleagues globally| you’ll always have someone to bounce ideas off.

The remit

With an overall focus on delivering a consistently incredible guest
experience| we’ll share our encyclopaedic knowledge of what makes our guests
return to us time and time again. Immersing you in this fascinating world from
your very first day| you’ll form part of the supervisory team| developing an
insider knowledge of front office| guest relations| reception and
housekeeping. From the specifics of managing each shift and room inventory
management through to guest metric improvement projects| payroll| team
recruitment and motivation| we’ll provide you with the expertise you need to
take on a senior-level role with us once you’ve completed the programme.

The brand

Our award-winning leadership programme is just a taste of what we have
achieved – and what we will continue to achieve. Boasting more than 7000
international hotels| we put our talented people at the heart of everything we
do. They’re the reason we’re consistently ranked in the top 10 for service| so
we embrace their opinions and we encourage them to share their thoughts –
working together to create a collaborative atmosphere that results in a
seamless guest experience.

What you’ll bring

A passion for learning and a willingness to get stuck-in are at the top of our
‘must-have’ list. You’ll also champion innovation| and you’ll be quick to come
up with creative solutions to problems that might not have an obvious answer.
Ready to share initiatives and ideas via your Voyage project| you’ll be keen
to take on special projects that will make the most of your new skills. On a
practical level| you will have graduated from a university or hotel school
within the last year| or you will be due to graduate before September 2020.
You will also have the right to work in the UK| and you will have exceptional
written and verbal communication skills. As a team-player who is highly
organised| it would be beneficial if you have previous experience of working
within a hospitality environment.

What you’ll get in return

This is a valuable chance to not just take on a job that you enjoy| but a
career that you will love. We know that our success stems from our employees|
so we’re committed to ensuring that every member of our team finds their
natural place with us. As such| we’ll support you with ongoing training and
development opportunities| and a benefits package that is second to none|
including travel perks| pay day rewards and associate appreciation week. We’ll
endeavour to place you in your first-choice of hotel| but with a global
network of opportunities just waiting to be explored| we’re confident that
you’ll find the challenge that you are seeking at every stage of your working

Get ready for the biggest adventure of your life.

_Apply now_