Luggage Porter/Doorman – W London – Leicester Square


Job Number 19074611
Job Category Rooms and Guest Services Operations
Location W London – Leicester Square| 10 Wardour Street| London| Greater
London| United Kingdom
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Are you into fashion| music| and all things trending? Then step into the world
of Wow.

Sophisticated and quirky| glamourous and decadent| W London _ Leicester Square
crystallizes the quintessential dual personality of the British soul. Located
at the crossroads of the film temples and the catwalks of Brewer Street| steps
away from Soho’s electric nightlife| the hotel – like the city itself – is a
bold contrast of themes| colors| textures and characters.

W London Hotel is now premiering the role of Welcome Ambassador!

As a Welcome Ambassador| you will be responsible for delivering an Engaging
Dynamic Guest Experience from arrival to departure by ensuring that all our
regular and VIP guests receive the highest quality of service delivery.

Moreover| you will be responsible for greeting and assisting guests arriving
at the hotel| along with delivering their luggage| arranging transport| valet
parking| delivering morning newspapers and mail and dealing with any other
requests the guest may have during the shift.

The ideal candidate will need to be able to achieve service excellence by
anticipating guest’s needs| listening and paying attention to every detail no
matter how small and working together as a team| whilst ensuring that all
accounting and security procedures meet Company requirements.

It is important to be able to create extraordinary experiences for our guests
from the welcome through the guest journey to their departure; excellent guest
service will underpin everything you do. As this is a customer-facing role| in
order to succeed in this role you will have to be an excellent and natural
communicator with exceptional people skills.

Requirements :

-Previous 5 hotel experience is preferred but not essential

-Driving License is required

-Be a strong team player

-Have a good command of the English language

-Excellent grooming and presentation

-Have the right to work in the United Kingdom


-Welcoming all guests to W London Leicester Square

-Helping guests with their luggage on arrival and departure

-Delivering messages and packages and undertaking any other requests

-Ensuring the efficient delivery and collection of group luggage

-Ensuring that the guest has verified that all luggage has been accounted for

-Valet parking guest cars