Luxury Sales Coordinator – London GSO

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Job Number 19000XWZ
Job Category Sales and Marketing
Location London GSO| London| Greater London
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY

Responsible for assisting managers and internal & external customers in the
domestic| international| group and transient markets| providing support in
achieving the department’s goals and objectives. Supports overall sales
objectives by acting as a liaison among GSO Global Account Director| Global
Account Executive| luxury hotel sales associates and customers. The position
can be remote.

CANDIDATE PROFILE

Education and Experience Preferred

• High School-year degree from an accredited university in High School
Graduate or equivalent| must be computer literate. Preference for candidate
with college degree
• Excellent communication skills (written and oral)
• Typing 55 words per minute accurately
• Able to answer multiple calls according to luxury standards
• Previous work experience in a sales and marketing environment| preferably at
a hotel or travel company

CORE WORK ACTIVITIES

• Build and maintain good relations with each hotel sales department.
• Perform all administrative sales and customer service support as needed.
• Maintain a working knowledge of computer systems.
• Maintain proficiency in computerized booking system (salesforce.com| Delphi
and ISAC) to input booking information and run requested reports.
• Coordination of client reservation requests| favors| etc. directly with
hotels.
• Assist in the planning| execution and billing of tradeshows and customer
events (as needed).
• Request and apply core data requirements in database.
• Assist in travel plans and scheduling for managers.
• Field and prioritize all incoming group inquiries| and distribute to
appropriate hotel (s).
• Assist in facilitating communication with the customer
• Answer and direct incoming phone calls in a pleasant manner within 2 rings|
and in accordance with luxury standards.
• Own special projects| when applicable.
• Anticipate and respond to all customer needs within a timely manner.
• Attend and participate in GSO Line up.
• Handle internal and external guest opportunities by following instant
pacification procedures ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Maintain good relations with counterparts at other hotel companies and
promote all Luxury Brands whenever possible.
• Maintain strong and collaborative working relationships with all members of
the Global Sales Offices
• Compose copy and email documents when required.
• Produce defect-free correspondence| both hard copies and electronic.
• Maintain thorough working knowledge of the phone/communications systems and
make adjustments to the system when necessary.
• Maintain sales work files and correspondence in orderly fashion.
• Assist with additional office lateral service whenever necessary.
• Complete other projects and reports as required needed or assigned.

• Ability to identify| communicate and organize priorities.
• Ability to effectively communicate information and respond to questions from
groups of managers| customer| hotel personnel and the general public.
• Strong organizational skills and attention to detail.
• Maintain high level of knowledge in reference to the seven luxury brands.
• Maintain complete knowledge of and comply with all GSO policies and
procedures.
• Ensure that processes meet Ritz-Carlton standards in terms of consistency
and standardization.
• Ability to effectively us the Internet and Intranet.
• Ability to calculate figures and amounts such as discounts| interest and
commissions.
• Ability to manage electronic real time communication channels.
• Ability to prioritize workloads with frequent interruptions and show good
use of time management.
• Ability to be flexible and exercise sound judgement and decision-making with
urgency if necessary
• Ability to interpret a variety of instructions furnished in written| oral|
diagram or schedule form.
• Ability to multitask and manage multiple projects with ease.
• Ability to work effectively with both internal/external customers.
• Work effectively in a team environment as well as independently
• Dependable/trustworthy.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents Marriott in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Participates as a member of a team
to move toward the completion of common goals while fostering cohesion and
collaboration among team members.
• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.
• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.
• Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with
Marriott|s Spirit to Serve.
• Global Mindset – Supports associates and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures associates are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.
• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Personal Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.
o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).
o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.
o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.
o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

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