Night Guest Services Agent (4 on| 3 off shift pattern) – London Marriott Hotel Canary Wharf


Job Number 19142612
Job Category Finance and Accounting
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ has 30 brands| more than 7|000 properties across
131 countries and territories| and we’re still growing. We celebrate the
dreamers who make their own mark| and with good reason. Our founders| J.W. and
Alice Marriott started with a small idea| a root beer stand. From there| it
grew into a small hotel business| and then another| bigger one. Together they
created something that changed their future—and maybe yours. A great career
has always been a great adventure. Now it’s your turn.

_Marriott Canary Wharf_ is a unique 5 hotel combining 2 Marriott
brands ideally placed in Canary Wharf| provides convenient access to top
attractions in London| including the O2 Arena| ExCeL| and Olympic Park. Join
us here at the London Marriott Hotel Canary Wharf for an unforgettable

Job Summary

Complete end-of-day activities including posting charges to accounts| running
night audit backup| and roll the date. Process all payment types such as room
charges| cash| checks| debit| or credit. Process adjustment vouchers| paid-
outs| correction vouchers| and miscellaneous charges. Print contingency lists
to have a record of all guests in case of emergency. Sell a room/accommodation
to guests without reservations based on availability. Operate telephone
switchboard station| process requests for wake up calls| and advise guest of
any messages. Complete the Room Rate Variance Report. Process all guest check-
ins and assign room. Activate or reissue room keys using electronic key
machine. Count bank at end of shift and secure bank. Balance and drop receipts
according to Accounting specifications. Report accidents| injuries| and unsafe
work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.