APPLY HERE
Job Number 19001HVS
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
_Marriott International_ has 30 brands| more than 6|900 properties across
130 countries and territories| and we’re still growing. We celebrate the
dreamers who make their own mark| and with good reason. Our founders| J.W. and
Alice Marriott started with a small idea| a root beer stand. From there| it
grew into a small hotel business| and then another| bigger one. Together they
created something that changed their future—and maybe yours. A great career
has always been a great adventure. Now it’s your turn.
_Marriott Canary Wharf_ is a unique 5 hotel combining 2 Marriott
brands ideally placed in Canary Wharf| provides convenient access to top
attractions in London| including the O2 Arena| ExCeL| and Olympic Park. Join
us here at the London Marriott Hotel Canary Wharf for an unforgettable
experience.
Job Summary
Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.
Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.
_