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JOB DESCRIPTION
The Biltmore| Mayfair is set to open in June 2019| after undergoing a multi-
million-pound redevelopment| as the first LXR hotel in Europe and Hilton|s new
luxury collection – LXR Hotels & Resorts.
This luxury hotel| situated on a super prime location in the heart of Mayfair
on Grosvenor Square| will offer 257 luxuriously appointed guest rooms as well
as 51 highly-curated and beautifully designed suites| which will reflect the
property|s origin as a sophisticated and elegant London private residence.
The Biltmore| Mayfair will boast new culinary concepts headed by
internationally-renowned chefs| an all-year round alfresco terrace| an
exclusive cocktail bar and a large gymtech fitness suite. In addition| the
hotel will showcase an impressive 500 sqm ballroom and various smaller
function suites up to 100 guests.
Why join The Biltmore| Mayfair as a Night Luggage Porter ?
It|s your world – Your next role could be as a Supervisor| or why not move
into a different department like Finance or Human Resources in over 100
different countries
Personal Development programmes for every level
Working in an environment where creativity is highly appreciated
Do not forget a competitive starting salary
28 days holidays including bank holidays (increasing yearly)
Complimentary meals on duty and uniforms provided
Worldwide travel perks – up to 30 nights at discounted rates over 5|000 properties in more than 100 countries and 50% Food & Beverage discounts
Industry leading benefits and high street discounts
We look forward to explaining in detail the range of excellent benefits that
you would expect from a global hotel organization like Hilton Worldwide.
What will it be like to work for LXR Hotels & Resorts?
LXR Hotels & Resorts is Hilton|s luxury collection brand| with each location
offering a singular travel experience native to its place| history| and
tradition. Found in the world|s most alluring destinations| LXR Hotels &
Resorts immerse you in truly profound travel experiences.
The Biltmore| Mayfair will be fit for royalty| well-travelled guests from
around the world and senior corporate executives and guests will experience
first-class service distinguished by an unrivalled commitment to personalised
attention and luxurious yet locally immersive experiences for our guests.
What will I be doing?
As a Night Luggage Porter| you will provide consistently-delivered exceptional
customer service to Guests| especially as service affects laundry and the
transferring and storing of luggage. The Night Luggage Porter interacts with
Guests and contributes to the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:
Ensure laundry support is provided when required| complete with all wash cycles| folding and storage
Offer consistent| high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that individual customers and Groups receive fast| efficient and friendly service
Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door| following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner
What are we looking for?
Night Luggage Porters serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:
Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience in similar role
Previous experience working within a hotel
Looking forward to welcoming you to LXR designed to bring together the best of
luxury.