Night Luggage Porter – The Biltmore Mayfair – London


The Biltmore| Mayfair is set to open in June 2019| after undergoing a multi-
million-pound redevelopment| as the first LXR hotel in Europe and Hilton|s new
luxury collection – LXR Hotels & Resorts.
This luxury hotel| situated on a super prime location in the heart of Mayfair
on Grosvenor Square| will offer 257 luxuriously appointed guest rooms as well
as 51 highly-curated and beautifully designed suites| which will reflect the
property|s origin as a sophisticated and elegant London private residence.
The Biltmore| Mayfair will boast new culinary concepts headed by
internationally-renowned chefs| an all-year round alfresco terrace| an
exclusive cocktail bar and a large gymtech fitness suite. In addition| the
hotel will showcase an impressive 500 sqm ballroom and various smaller
function suites up to 100 guests.

Why join The Biltmore| Mayfair as a Night Luggage Porter ?

It|s your world – Your next role could be as a Supervisor| or why not move
into a different department like Finance or Human Resources in over 100
different countries

Personal Development programmes for every level

Working in an environment where creativity is highly appreciated

Do not forget a competitive starting salary

28 days holidays including bank holidays (increasing yearly)

Complimentary meals on duty and uniforms provided

Worldwide travel perks – up to 30 nights at discounted rates over 5|000 properties in more than 100 countries and 50% Food & Beverage discounts

Industry leading benefits and high street discounts

We look forward to explaining in detail the range of excellent benefits that
you would expect from a global hotel organization like Hilton Worldwide.

What will it be like to work for LXR Hotels & Resorts?

LXR Hotels & Resorts is Hilton|s luxury collection brand| with each location
offering a singular travel experience native to its place| history| and
tradition. Found in the world|s most alluring destinations| LXR Hotels &
Resorts immerse you in truly profound travel experiences.

The Biltmore| Mayfair will be fit for royalty| well-travelled guests from
around the world and senior corporate executives and guests will experience
first-class service distinguished by an unrivalled commitment to personalised
attention and luxurious yet locally immersive experiences for our guests.

What will I be doing?

As a Night Luggage Porter| you will provide consistently-delivered exceptional
customer service to Guests| especially as service affects laundry and the
transferring and storing of luggage. The Night Luggage Porter interacts with
Guests and contributes to the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:

Ensure laundry support is provided when required| complete with all wash cycles| folding and storage

Offer consistent| high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service

Ensure that individual customers and Groups receive fast| efficient and friendly service

Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments

Ensure messages and faxes are regularly delivered throughout the day

Assist with room moves and luggage deliveries and man the Front Door| following all standard operating procedures

Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients

Maintain public areas and all equipment in immaculate condition

Communicate with Security regarding any unattended luggage

Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Night Luggage Porters serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in similar role
Previous experience working within a hotel

Looking forward to welcoming you to LXR designed to bring together the best of