Night Manager – London Marriott Hotel Kensington


Job Number 20010115
Job Category Rooms and Guest Services Operations
Location London Marriott Hotel Kensington| 147 Cromwell Road| London|
Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Respond to any questions from guests| and follow up with guests to ensure
their requests have been met to their satisfaction. Take and confirm
reservations and cancellations. Supply guests with information regarding
property amenities| services| room features| and local areas of interest and
activities. Respond to guest requests for special arrangements or services
(e.g.| spa services| transportation| religious services| babysitting|
financial services| business center services| interpretation services|
reservations| dry cleaning| entertainment/sporting events| shopping) by making
arrangements or identifying appropriate providers. Contact appropriate
individual or department as necessary to resolve guest requests. Collaborate
with management to develop and carry-out ideas and procedures| and set goals
to continuously improve department performance. Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards.

Night Manager is an exciting role with an attractive four days on four days
off shift pattern. This is a great opportunity for those who seek career
development and wants to excel by elevating guest experience in a four star
property in the heart of Kensington.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards;
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.