Night Manager - Sheraton Grand London Park Lane

APPLY HERE

Job Number 19076555
Job Category Rooms and Guest Services Operations
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Serves as the property Manager on Duty and directs all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CORE WORK ACTIVITIES

Monitoring Property Operations

Monitors and ensures compliance with all Guidelines to Operations.
Ensures supervisors maintain adequate levels of department supplies.
Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
Ensures employees are working in a safe environment.
Manages all period-end inventories.
Directs| monitors| and assists all overnight staff.
Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

Reviews financial statements| sales and activity reports| and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists in the response and resolution of all guest issues received directly from guests
Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
Administers plans and actions to keep chargebacks and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Manages employee hours.
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities

Promotes participation in property safety-related programs.
Monitors employee attendance and records absences/tardiness.
Promotes teamwork and employee morale.
Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
Keeps employees informed regarding new operational procedures| standards| or programs.
Ensures all employees have complete knowledge of emergency procedures.
Ensures constant communication takes place between employees| supervisors and management.
Provides orientation for new employees and ensuring all information is entered into computer.
Helps direct supervisors to achieve their own development goals.
Encourages employee relations through gifts| parties| outings.
Creates incentives that will promote better service and profit for the property.
Assists operations manager in processing employee payroll weekly.
Solicits employee feedback| utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

MANAGEMENT COMPETENCIES

Leadership

—|—|—

· Adaptability – Determines how change impacts self and others; displays
flexibility in adjusting priorities; and communicates both the reasons for
change and how it impacts the workplace.

· Communication – Customizes approach to conveying complex information and
ideas to others in a convincing and engaging manner; appropriately interprets
verbal and non-verbal behavior; and models active listening to ensure
understanding..

Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts| identifying and evaluating alternatives and their implications before making decisions| and involving and gaining agreement from others when making key decisions.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member of a
team to move the team toward the completion of common goals while fostering
cohesion and collaboration among team members.

· Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements for self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

· Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of team
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach team|
business| and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges