Night Manager – The Biltmore Mayfair – London

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JOB DESCRIPTION
 
The Biltmore| Mayfair is set to open in June 2019| after undergoing a multi-
million-pound redevelopment| as the first LXR hotel in Europe and Hilton|s new
luxury collection – LXR Hotels & Resorts.
This luxury hotel| situated on a super prime location in the heart of Mayfair
on Grosvenor Square| will offer 257 luxuriously appointed guest rooms as well
as 51 highly-curated and beautifully designed suites| which will reflect the
property|s origin as a sophisticated and elegant London private residence.
The Biltmore| Mayfair will boast new culinary concepts headed by
internationally-renowned chefs| an all-year round alfresco terrace| an
exclusive cocktail bar and a large gymtech fitness suite. In addition| the
hotel will showcase an impressive 500 sqm ballroom and various smaller
function suites up to 100 guests.

Why join The Biltmore| Mayfair as a Night Manager?

It|s your world – Your next role could be as a Front Office Manager| or why
not move into a different department like Finance or Human Resources in over
100 different countries

Personal Development programmes for every level
Working in an environment where creativity is highly appreciated

Do not forget a competitive starting salary

28 days holidays including bank holidays (increasing yearly)

Complimentary meals on duty and uniforms provided

Worldwide travel perks – up to 30 nights at discounted rates over 5|000 properties in more than 100 countries and 50% Food & Beverage discounts

Industry leading benefits and high street discounts

We look forward to explaining in detail the range of excellent benefits that
you would expect from a global hotel organization like Hilton Worldwide.

What will it be like to work for LXR Hotels & Resorts?

LXR Hotels & Resorts is Hilton|s luxury collection brand| with each location
offering a singular travel experience native to its place| history| and
tradition. Found in the world|s most alluring destinations| LXR Hotels&
Resorts immerse you in truly profound travel experiences.

The Biltmore| Mayfair will be fit for royalty| well-travelled guests from
around the world and senior corporate executives and guests will experience
first-class service distinguished by an unrivalled commitment to personalised
attention and luxurious yet locally immersive experiences for our guests.

What will I be doing?

As Night Manager| you will oversee the night-hour supervision of the Front
Office Team to ensure that Team Members are prepared and well-informed to
deliver our Guests an exceptional experience from check-in through check-out.
A Night Manager is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:

Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence| taking full responsibility of the hotel
Manage| record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these| as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks| and maintain a good status awareness of all hotel areas
Assist other departments| as necessary

What are we looking for?

Night Managers serving Hilton brands are alwaysworking on behalf of our Guests
and working with other Team Members. Tosuccessfully fill this role| you should
maintain the attitude| behaviours|skills| and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for youto demonstrate the following
capabilities and distinctions:

Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling

Lookingforward to welcoming you to LXR designed to bring together the best of
luxury.