Night Receptionist at London Marriott Hotel Regents Park – London Marriott Hotel Regents Park


Job Number 19001A8C
Job Category Finance and Accounting
Location London Marriott Hotel Regents Park| 128 King Henry|s Road|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Complete end-of-day activities including posting charges to accounts| running
night audit backup| and roll the date. Process all payment types such as room
charges| cash| checks| debit| or credit. Process adjustment vouchers| paid-
outs| correction vouchers| and miscellaneous charges. Print contingency lists
to have a record of all guests in case of emergency. Sell a room/accommodation
to guests without reservations based on availability. Operate telephone
switchboard station| process requests for wake up calls| and advise guest of
any messages. Complete the Room Rate Variance Report. Process all guest check-
ins and assign room. Activate or reissue room keys using electronic key
machine. Count bank at end of shift and secure bank. Balance and drop receipts
according to Accounting specifications. Report accidents| injuries| and unsafe
work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.