Night Receptionist – Hilton London on Park Lane Hotel


Looking to join a culture of excellence as a Night Receptionist andbe part
of the most recognised name in the hospitality industry?
We are Hilton! We are Hospitality!
We create heartfelt experiences for our guests and meaningfulopportunities for
our Team Members. Achieving consistently the title of Greatplaces to work|
this is not just a job – we offer you a journey ofself-discovery| growth and
an exceptional career.
Why join the Hilton family as a Night Receptionist?
_It|s your world –Your next role could be as a Front Office Shift Leader or Supervisor| or why not move into a different department like Sales| Accounts or Human Resources in over 100 different countries_
Personal Development programmes for Receptionists| Shift Leaders and Managers.
_Worldwide travel perks – up to 30 nights at discounted rates and 50% F &B discounts_
Industry leading benefits including contributory pension scheme| discounted dental and health cover| and high street discount

28 days holidays including bank holidays (increasing yearly

Complimentary meals on duty and uniforms provide

Upselling incentives

What will I be doing?

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts

Demonstrate a knowledge ofhotel room categories| room rates| packages|
promotions and other generalproduct knowledge necessary to perform daily

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Flexibility to work night shifts

It would be advantageous in this position for you to demonstrate thefollowing
capabilities and distinctions:

Previous experience in cash handling

To apply for this role

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful| you will be invited for an interview followed by a trial shift.
In line with the Asylum and Immigration Act 1996| we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Please notify us if youhave any criminal convictions or cases pending