Night Receptionist – London Heathrow Marriott Hotel


Job Number 19165446
Job Category Finance and Accounting
Location London Heathrow Marriott Hotel| Bath Road| London| Greater
London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

This is a casual position at the London Heathrow Marriott hotel. Acting as a
point of contact for guests| our Night Receptionist is an excellent source of
information about hotel services and facilities| as well as the local area in
general. You will be asked to deal with any reasonable requests from guests in
a professional and courteous manner| in person| on the telephone and in
writing so that we can make every guest|s stay perfect.

Listed below the main responsibilities required for the position:

Ensure all guest and requests are resolved promptly and properly.
Verify the accuracy of opening accounts.
Maintain and control all room blocks| pre-registration and pre-assignment of rooms
Ensure checkouts have been pulled and verified periodically
Ensure the completion and accuracy of all folios| room changes| credit approvals
Comply with unit cash handling| credit and check cashing policies and procedures
Dealing with guest issues and empower guest satisfaction
Print and read all night audit and reports
Charge all Expedia bookings
Check in all pre-registered guests before night audit
Routing and billing of Crews
Be trained for Night Concierge and night AYS
Charge Room Service or Newspaper to the guest Room

Previous experience within a similar Position is preferred but not

-Skills and Knowledge required

Strong communication skill
Pro-active and reliable
Able to work individually and as part of a team
Good level of written and spoken English

At Marriott|s we take care of our associates and we offer a great
environment| great career opportunities| free meals on duty| associate
discounts worldwide| free use of leisure facilities| free uniform and many