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## Program Director Dell Technologies Select (f/m/d)
Our role is to manage the overall transformation outcomes on behalf of Dell
Technologies (DT) and the client- provide a single point of accountability-
and leverage the delivery and solution capabilities of the Strategically
Aligned Businesses (SAB)- while working alongside the DTS and SAB stakeholders
in delivering transformational value.
As a senior member of the Dell Technologies Select Organization- you are
responsible for providing delivery oversight of the largest transformational
engagements within Dell Technologies most important accounts. You will be
aligned to a small set of accounts (likely 1-3 in their theater) and work on
pursuit and delivery with the other 3 key roles in the organization – Clien
Principal- Client Executive- Principal Architect.
Delivery Principal is a delivery centric role with a 50% billable target- an
global travel likely.
Our Delivery Principals will be accountable to work across all 7 Strategically
Aligned Businesses inside Dell Technologies- in addition to contributing
thought leadership within Program Management- Delivery Governance and
Transformational oversight.
_Principal Duties and Responsibilities:_
He/she will build a highly effective relationship with the client- DTS team- SAB account and delivery teams. Our Program Directors will drive standards- methods- tools and functional training to all project teams delivering within their transformation initiative.
Responsible for the development of a program implementation plan that articulates the role of Dell Technologies- the various SAB governance roles as well as vendors and client resources- in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure Dell Technologies commitments to customer and customer business objectives are achieved.
Involved in the establishment of program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer- Dell Technologies and SAB Account leadership. Provides support- assistance and guidance to project managers as needed.
Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues- appropriate communications are occurring to all SABs concerned parties; proactively manages customer relationship- oversees the escalation and change control process. Provides regular updates of progress on those issues to both customer- account and delivery personnel.
Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers- management- sales and delivery personnel. Lead contributor in interacting with strategic customers. Articulates the full value of the Dell Technologies Solutions and business benefit to the customer. Leads team of project managers; provide project management- leadership and oversight to project and/or work streams. Acts as role model- provides feedback and coaching.
Stays abreast of current industry trends and new technology through professional associations- trade journals- networking- and associated training and seminars. Complete and maintain industry recognized project/program management certification. Complete quarterly accreditations.
Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. Will actively contribute to the account planning process.
Responsible for helping evolve standards with respect to program and project management.
_Critical Success Factors_
Seen as a subject matter expert with respect to standards in program and project management.
Becomes a trusted advisor for their customer.
Able to run project teams with globally consistent standards- tools and methodologies across direct and in-direct reports.
Able to create an environment that fosters professional development within his/her team.
Strong presence; ability to influence and collaborate across the organization.
Building strong community engagement.
Attention to CSAT and Delivery Outcomes.
Fosters diversity and inclusion within the organization.
Understanding of cultural differences and able to adapt working and delivery style to the country in which the engagement is being conducted.
_Required Skills and Qualifications_
Mastery of Program and Project Delivery methods
Understanding of Dell Technologies transformation solutions and their value added to the customer.
Successful track record in complex IT services delivery program management (multi-customer- multi-site- multi-project- multi-year).
Demonstrated mastery of operating in complex- matrix environment; experience in managing regionally distributed groups.
Demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams.
Internal and external thought leadership.
Previous experience operating in a global environment.
Self-motivated- hands on approach with an ability to work under pressure and to meet tight deadlines.
Proactive and collaborative approach to tackling issues and problem solving in a consultative manor
Excellent verbal and written communication skills; strong presentation skills.
Ability to influence
Willingness and ability travel globally on short notice sometimes with weekend work necessary.
Some international assignments may require travel of two or three weeks on location with a period of time back home.
Benefits:
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment. If you have what it takes to bring
innovative new products and services to life in collaboration with world-class
experts- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell
_here_.
Job Family: Global-Services Remote Job ID: R036402