Reservations Coordinator – Hilton London on Park Lane Hotel


A Reservations Coordinator will be mainly responsible for realisation of all
room requirements for residential conferences and event groups and supporting
the room reservations department with both group and individual bookings.
Therefore| you must offer an excellent service and influence the Guest
decision to stay at the property.
What will I be doing?
As Reservations Coordinator| you will serve as the first line of inquiry for
any room reservations| with a main focus on bedroom bookings for residential
conferences and event groups. A Reservations Coordinator is responsible for
offering excellent customer service| provide options| and other solutions to
meet the Guest|s and customer|s needs. Specifically| a Reservations
Coordinator will perform the following tasks to the highest standards:

Take ownership for bedroom bookings for residential conferences & event

Convert| inquiries into contracted business in a timely manne

Respond| positively| to sales inquiries to develop future sales leads
Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Coordinator serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!