Room Service Waiter/Waitress – The Biltmore Mayfair – London


The Biltmore| Mayfair is set to open in June 2019|after undergoing a multi-
million-pound redevelopment| as the first LXR hotel inEurope and Hilton|s new
luxury collection – LXR Hotels & Resorts.
This luxury hotel| situated on a super primelocation in the heart of Mayfair
on Grosvenor Square| will offer 257luxuriously appointed guest rooms as well
as 51 highly-curated and beautifullydesigned suites| which will reflect the
property|s origin as a sophisticatedand elegant London private residence.
The Biltmore| Mayfair will boast new culinaryconcepts headed by
internationally-renowned chefs| an all-year round alfrescoterrace| an
exclusive cocktail bar and a large gymtech fitness suite. In addition|the
hotel will showcase an impressive 500 sqm ballroom and various smallerfunction
suites up to 100 guests.

Why join The Biltmore| Mayfair as a Room Service Waiter/Waitress?

• It|s your world– Your next role could be as a Head Waiter orRestaurant
Supervisor| or why not move into a different department like FrontOffice|
Accounts or Human Resources in over 100 different countries

• Personal Development programmes for Team Members|Supervisors and Managers

• Worldwide travel perks – _up to 30 nights at discounted rates and 50% F &B

• Industry leading benefits including contributorypension scheme| discounted
dental and health cover| and high street discounts

• 28 days holidays including bank holidays(increasing yearly)

• Complimentary meals on duty and uniforms provided

What will it be like to work for LXR Hotels &Resorts?

LXR Hotels & Resorts is Hilton|s luxurycollection brand| with each location
offering a singular travel experience nativeto its place| history| and
tradition. Found in the world|s most alluringdestinations| LXR Hotels &
Resorts immerse you in truly profound travelexperiences.

The Biltmore| Mayfair will be fit for royalty|well-travelled guests from
around the world and senior corporate executives andguests will experience
first-class service distinguished by an unrivalledcommitment to personalised
attention and luxurious yet locally immersiveexperiences for our guests.

What will I be doing?

• Manage guest queries in a friendly| timely| and efficient manner

• Serve Alcoholic/non-Alcoholic beverages in conjunction withlicensing/liquor
regulations for residents and non-residents

• Ensure knowledge of menu and all products

• Ensure mis-en-place is well stocked at all floor stations

• Follow correct reporting procedures if faced with issues

• Ensure Food and Beverage orders are of a consistently good standard
anddelivered in a timely manor

• Practice Hilton Grooming standards including uniform dress code|cleanliness
and personal hygiene

• Comply with hotel security| fire regulations and all health and

• Communicate and delegate tasks to the team

• Ensure compliance of brand standards

• Represent needs of theteam

What are we looking for?

• A warm personality|attentive and smartly presentable

• An ability to listen andrespond to demanding Guest needs

• Excellent leadership|interpersonal and communication skills

• Accountable andresilient

• Committed to deliveringhigh levels of customer service

• Ability to work underpressure

• Flexibility to respondto a range of different work situations

To apply for this role

• We are looking to fillthis job as soon as possible and aim to come back to
you within the next 2weeks. If you are successful| you will be invited for an

• In line with the Asylum and Immigration Act 1996|we do require all
applicants to have the eligibility to live and work in theUnited Kingdom.
Documentation will be required at interview stage