Rooms Division Administrator – Hilton London on Park Lane Hotel

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JOB DESCRIPTION
 
Job Summary
A Rooms Division Administrator is responsible for administration related tasks
within the rooms division operation with a focus on delivering expectional
guest service and financial profitability.
What will I be doing?
As a Rooms division administrator you are in charge of handling the financial
and administrative queries to the departments. Specifically| you would be
responsible for performing the following tasks| amongst others| to the highest
standards:
Handle guest and supplier quarries in regards to guest room billing| supplier payments and other financial questions that might arise.
Assist in the operations of all Front Office operations to include| but not limited to| guest service and registration (check-in/check-out)| room inventory and availability| guest service standards and initiatives| product quality| cost controls and overall profitability| marketing initiatives| systems use and management| budgeting and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Assist with monitoring payroll| checking rosters in rooms division against payroll systems and ensuring correct inputs.

Assist in monitoring and assessing service and satisfaction trends| giving updates on weekly basis to the Director of rooms.

Oversee and set up admirative protocols within the rooms division.

Assist with training of senior managers on billing systems| ordering and receiving.

Report to the Front Office Manager| Head Housekeeper and Director of Rooms any reoccurring problems to ensure permanent solution are found.

Any other tasks that might come up and can be considered important to ensure excellent level of customer| team member and suppler services.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing| all the time.

Leadership – We|re leaders in our industry and in our communities.

Teamwork – We|re team players in everything we do.

Ownership – We|re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Adaptability

Leadership

Fast Learner

Patient

What will it be like to work for London Hilton on Park Lane?

London Hilton on Park Lane opened in 1963 and remains the flagship of Hilton
Hotels and Resorts in Europe. The hotel aims to deliver exceptional levels of
service that goes above and beyond any expectation. A 453 bedrooms with 56
suites. On the top is our Michelin starred restaurant. Adding on meeting
facilities that take up to 1250 guests| a 2 rosette starred main restaurant|
the oldest tiki bar and restaurant in London along with an all-star night
club| the London Hilton is a workplace were anything can happen and no day
will be the same. Apply if you wish to join a fun team that strives to reach
the stars.