RSA NetWitness Practice Manager – DELL – London


RSA NetWitness Practice Manager – EMEA
Rome- Italy or London- UK
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Practice Team Lead.
Dell customers rely on our products and services to drive progress. So we take
the service we provide extremely seriously. Service Delivery is all about
making sure our technical solutions help clients fulfil their priorities

challenges and initiatives. As trusted advisors- we build in-depth knowledg

of what each client wants to achieve. Then we make sure the services delivere

by Dell deliver on all our promises. We also work closely with Sales an

Global Services colleagues to develop strategic account growth plans- and t

identify and pursue sales opportunities.

Key Responsibilities

Assists in ensuring team performance and success metrics are met and/or exceeded
Mentor team members- assist in team development/success- and promote eNPS
Ability to multitask in a dynamic environment
Ability to lead cross-functional delivery teams
Experienced analytical- problem solving- negotiation- and organizational skills
Grow CSAT as an active part in escalation path- identifying sales/growth opportunities and strategies- and ensuring expected level of service is met.
Establishes delivery best practices and ensure they are clearly documented and followed
Work cross-functionally to ensure global services success
P&L Management for the product group
Work closely with Solutions Principals on market strategy
Support Sales team on scoping and customer interactions
Develop new offerings
Manage team utilization and assignments

Essential Requirements

Management exposure
Financial understanding
Consulting delivery experience

Desirable Requirements

Bachelor Degree

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re ready to both champion and challenge world-class services on a
global stage- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: RSA Job ID: R042384