Sales Events Executive – London Marriott Hotel Canary Wharf


Job Number 20021447
Job Category Sales and Marketing
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Marriott International_ | has 30 renowned hotel brands in 122 countries
around the world| and we’re still growing. We celebrate the dreamers who make
their own mark| and with good reason. Our founders| J.W. and Alice Marriott
started with a small idea| a root beer stand. From there| it grew into a small
hotel business| and then another| bigger one. Together they created something
that changed their future—and maybe yours. A great career has always been a
great adventure. Now it’s your turn.

_Marriott Hotel Canary Wharf and Executive Apartments_ is a unique 5
hotel combining 2 Marriott brands ideally placed in Canary Wharf| provides
convenient access to top attractions in London| including the O2 Arena| ExCeL|
and Olympic Park. Join us here at the London Marriott Hotel West India Quay
for an unforgettable experience.

Job Summary

Responsible for the reactive sales of group bedroom and catering enquiries
from start to contract handover. Enquiries will be mostly corporate| with a
few exceptions. Communication channels include telephone| e-mail or 3rd party
intermediary sites

• Qualifies business opportunities by understanding customer needs and
recommends the appropriate features and services of hotel to exceed customer
expectations; sells according to the business and operational strategy of the

• Creates quotations and proposals based on customer requirements| conducts
regular follow-up calls to identify changing needs| converts enquiries into
confirmed bookings| issues contracts and ensures a smooth handover to the
Events Team

• Inputs enquiries into the relevant booking systems and ensures data

• Conducts site visits to showcase hotel

• Conducts post-event calls to obtain feedback on product quality and service
levels and secure repeat business

• Builds long-term partnerships with new and repeat business customers and
builds loyalty to the hotel and company

• Identifies potential opportunities for the wider business and turns over to
the proactive Sales Team

• Engages with hotel Operations Team to ensure client expectations can be met
and exceeded

• Executes exemplary customer service according to company’s standards to
ensure customer satisfaction in the sales phase

• Carries out tasks as assigned by the Event Sales Manager