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Job Number 19171898
Job Category Sales and Marketing
Location London GSO| 86 Fetter Lane| London| Greater London| United
Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Sales Support Executive (Sales Merchandiser) executes the merchandising of
group| contract| business transient and/or extended stay sales opportunities
by using Marriott’s sales information systems and technology. The Sales
Support Executive/Merchandiser serves as the point of contact between
customers| GSO Sales Managers/Directors and the properties. In this role| the
Sales Support Executive/ Merchandiser utilizes sales techniques to maximize
revenue and build customer loyalty.
CORE WORK ACTIVITIES
Managing Work| Projects and Policies
• Evaluate| qualify and respond to leads in a professional and timely manner.
Majority of communication will be via telephone| email and SFAWeb|CI/TY. Leads
and follow-up communication from hotels will be generated through
SFAWeb|CI/TY.
• Act as the liaison between the customer and hotel(s) to present rate
proposals| maximize or convert potential bookings| and close the sale.
• Generate contracts to finalize sales transactions.
• Ensure business is transitioned to designated property appropriately and in
a timely manner for proper service.
• Provide service to customers to grow account share on behalf of MI| across
the enterprise.
• Participate on project and account teams| executing activities that support
strategic account management and team-based sales models.
• Join sales managers on sales calls| as appropriate.
• Provide sales program/event coordination (e.g. Hotel Excellence| sales
missions| trade shows)| reporting support| and/or general administrative
support| as needed.
Maintaining Business Goals
• Establish and maintain complete and up-to-date lead response information in
SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.
• Assist with the closing of business opportunities to ensure team and
departmental goals are met.
• Generate and organize sales reports utilizing internal data systems (e.g.
SFAWeb|CI/TY| MRDW).
• Support operating budgets and venue targets to support the GSO business
plan.
• Monitor and evaluate GSO office processes and procedures; recommend
improvements as necessary.
Demonstrating and Applying Discipline/Functional Knowledge
• Use standard software applications such as MS Office| SFAWeb|CI/TY| MRDW|
etc.
• Act decisively to recover from mistakes. Know how to
develop/propose/initiate solutions and when to involve a leader.
• Act independently to improve and increase skills and knowledge.
Contributing to Teams
• Navigate the MI organization to achieve collaboration by leveraging
relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in
other parts of the organization.
• Work effectively in a virtual team-based environment.
Leading/Managing Teams
• N/A
Additional Responsibilities/Competencies
• Prepare| edit and proofread written documents (e.g. daily logs| business
letters| memoranda| reports| etc.) to ensure accuracy and completeness.
• Express oneself clearly| concisely and effectively through written and
verbal communications.
• Approach opportunities with a positive| open-mind.
• Display creativity and innovation to identify opportunities to improve
departmental processes and programs that will enhance team productivity and/or
business results.
• Gain the confidence and trust of others through consistent demonstration of
authenticity and ethical standards.
• Maintain confidentiality of proprietary materials and information.
• Perform special projects and other duties| as assigned.
MANAGEMENT COMPETENCIES
Leadership
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
Marriott in alignment with its values.
Managing Execution
• Building and Contributing to Teams – Participates as a member of a team to
move toward the completion of common goals while fostering cohesion and
collaboration among team members.
• Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.
• Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.
• Customer Relationships – Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with
Marriott|s Spirit to Serve.
• Global Mindset – Supports associates and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures associates are given the opportunity to contribute to their full
potential.
Generating Talent and Organizational Capability
• Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.
• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.
Learning and Applying Personal Expertise
• Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach business and
administrative challenges.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
• Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.
o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).
o Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that allows one to solve work-related issues.
o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in work
related documents.
o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.
CANDIDATE PROFILE
Education and Experience
• High School diploma or equivalent required.
• Minimum of 2 years experience in Sales and Marketing| Guest Services| Front
Desk or related professional area OR a 2 year degree from an accredited
university in Business Administration| Marketing| Hotel and Restaurant
Management required.
Certifications Earned on the Job (preferred but not required upon entry)
• N/A