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Job Number 19082427
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Grosvenor Square| Grosvenor Square|
London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Our jobs aren’t just about mixing drinks. Instead| we want to build an
experience that is memorable and unique to the Luggage Room. Our bartenders
have the basics down| but are constantly on the look-out for new trends|
micro-local offerings| and guests’ evolving needs. They are not just a
beverage enthusiast| but also the host of the space. Their role goes beyond
the bar itself to take ownership of guest service more broadly and do what
needs to be done. The Senior Bartender will use their knowledge and expertise
to make the bar look and function flawlessly. They will build relationships
with others across the hotel and in the community| to anticipate and deliver
on our guests’ needs. They should be passionate about guest service
experience| but also have an eye for detail – from the money that moves
through their hands| to the information they provide to guests| to the quality
of their drinks.
To effectively supervise and support Luggage Room|s Associates| to maintain a
highly motivated team| high standards of service and maximise revenue.
To ensure guests expectations are met or exceeded| by providing hospitable
service| to ensure orders are accurate and service is effective and efficient.
To maintain the bar| prepare and serve drinks.
Answer guest questions or concerns regarding the origin| vintage| and style of
various wines. Check quality and quantity of all stock and supplies.
Requisition all supplies. Perform bottle-for-bottle liquor restock.
Communicate last call at designated closing time. Prepare drink orders for
guests according to specified recipes using measuring systems. Issue| open|
and serve wine/champagne bottles. Count bank at end of shift| complete
designated cashier reports| resolve any discrepancies| drop off receipts| and
secure bank. Obtain change required for expected business level| and keeping
bank secure at all times. Secure liquors| beers| wines| coolers| cabinets| and
storage areas. Anticipate and communicate replenishment needs promptly. Ensure
staff is working together as a team. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees; and serve as a role model.
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move over sloping| uneven| or slippery surfaces
and steps. Move up and down stairs and/or service ramps. Welcome and
acknowledge all guests according to company standards. Speak with others using
clear and professional language| and answer telephones using appropriate
etiquette. Listen and respond appropriately to the concerns of other
employees. Speak with others using clear and professional language. Perform
other reasonable job duties as requested by Supervisors.
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