## Senior Consultant- Transformation Project Manager
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Senior Consultant on our Account
Services Management team in the UK.
Dell customers expect great things from both our products and our services.
Account Services Management is all about managing and overseeing seamles
service delivery processes. It`s a hugely varied field of work. Processe
range from incident management to change management- from configuratio
management to customer management. The team makes sure disputes and technica
issues are resolved. We also provide excellent communication to the custome
around every activity – from the tactical to the strategic.
Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.
Key Respon sibilities
Ensures contractual service support requirements are understood and managed.
Ensures effective communication and coordination of problem-solving efforts between support teams- account teams- field service personnel and customers.
Collaborates with other team members to ensure consistency of delivery- adherence to standard practices- and continuous improvement.
Presents operational and service level reports and explains service level support available to internal or external customers.
Administers and manages the configuration of process related tools- reporting tools- and associated technologies.
Compiles- analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
Provides training- mentoring and point of contact for functional teams to ensure that process guidelines are understood and followed.
Responsible for the account management of large or global accounts with sites in multiple locations and/or countries.
Functions as the single point-of-contact for service activities- educates customer on service delivery- tools and interfaces
Manages service delivery processes in the most complex service delivery environments
Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan
Provides monthly and quarterly reports to proactively inform customer of overall account status- including ongoing service activities- recommendations for further risk mitigation
Works with SAMs in other countries and regions for consistent delivery of multi-country/multi-region issues
Presents a Quarterly Business review to senior customer executives and Account team
Our people are the most critical component of our long-term success and their
health and well-being are our priority. You will enjoy a comprehensive-
locally competitive benefits package.
Read our Equal Employment Opportunity Policy
If you require any assistance in applying for an open position or have
specific requirements to attend an interview- please contact
As members of the disability confident scheme- we guarantee to interview all
disabled applicants who meet the minimum criteria for the vacancies and ensure
our recruitment process is inclusive and accessible.
Dell is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race- color- religion- sex
(including pregnancy)- sexual orientation- gender identity and/or expression-
national origin- protected veteran status- disability- genetics- or
citizenship status (when otherwise legally authorized to work) and will not be
discriminated against on the basis of such characteristics or any other status
protected by the laws or regulations in the locations where we operate. Dell
encourages applicants of all ages.
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Job Family: Remote Job ID: R034102