Senior Manager| Planning & Services – Consumer Operations – Europe Office – London


Job Number 20019741
Job Category Sales and Marketing
Location Europe Office – London| Barnard|s Inn| 86 Fetter Lane| London|
Greater London| United Kingdom
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

The location for the role is based in __London.__

Competitive Salary

Last day to apply is 12/03/2020


The Planning & Services team provides project management & planning|
transformation and business consultancy support to the senior leadership team
of Consumer Operations in Europe| Middle East and Africa and their
disciplines. The _Snr. Manager of Planning & Services – Consumer Operations_
will support the Snr. Director of Planning & Services with the management and
pull-through of all high-profile Brand| Marketing| Sales| Revenue Management|
and Loyalty related projects for Europe| Middle East & Africa e.g.| baseline
assessments| growth strategies| transformations| integration| and pull-through
of enterprise-wide strategies.

Marriott’s Consumer Operations team is accountable to drive demand and top-
line revenues for our hotels through our brands| loyalty program| digital|
sales| distribution| revenue management| and marketing initiatives and

The _Snr. Manager_ will also contribute to continually improving and evolving
the support services provided by the Planning & Services team through the
development and enhancements to processes| tools and templates.

Success in this role requires a proven ability to analyze a complex set of
data and to be able to communicate complex information in an actionable
manner| to manage multiple projects simultaneously| and a willingness to find
innovative solutions to solve issues| create value| maximize growth and
improve business processes. Interpersonal skills are key to work together with
a variety of stakeholders to achieve project success.


The primary responsibilities for this role include:

Support the Snr. Director of Planning & Services in advisory| project management| analysis| change management and communications needed to enable the successful delivery of initiatives against the strategic priorities of Marriott International

Able to understand complex issues| identify problems and recommend solutions| working in partnership with other disciplines (e.g.| Legal| HR| Finance)

Manage smaller projects or work streams independently and be responsible to complete projects with the project team members to time| budget and set outcomes

Prepare clear| concise| and polished presentations and reports for various stakeholders and leadership teams

Collaborate with other disciplines within the Continent to ensure best practices for project management| analysis and communications are followed and leveraged

Provide assistance to VP| Snr. Dir| senior stakeholders and Continent leadership for other initiatives/projects as required

Expected Contributions:

Assist in the creation of strategic plans| approaches| and processes for the execution of key Consumer Operations initiatives

Develop and maintain detailed project and change management/communication plans with timelines/milestones for various projects

Analyze and monitor high-profile Continent Consumer Operations initiatives to help with reporting and resource prioritization

Compile and prepare information in PowerPoint for various stakeholder meetings with little guidance

Provide processes and communications that create accountability with project team and drive results

Improve processes| actively seek stakeholder feedback| and lead the delivery of key assignments

Analyze and summarize internal and external data for key stakeholders or meetings

Monitor success of initiatives/projects and existing programs/products/services

Additional Responsibilities:

Present ideas| expectations and information in a concise and organized manner

Use problem solving methodology for decision making and follow-up

Maintain positive working relations with stakeholders across disciplines

Manage time effectively and conduct activities in an organized manner

Facilitate cross-discipline meetings as required

Inform| update| and provide information to key stakeholders in a timely manner

Complies with Marriott International policies and procedures

Performs other duties as assigned to meet business needs


Re quired:

Previous background in management consulting or project management; experienced professionals with more than five years of relevant industry experience are also encouraged to apply

High proficiency in MS PowerPoint and Excel

Exceptional project management| written and verbal presentation skills

Proven track record managing complex| multifunctional initiatives/projects

3 or 4-year degree from an accredited university; MBA or relevant advanced degree preferred

Experience within hospitality industries preferred


Ability to develop “client-ready” presentations and communicate effectively to a broad range of stakeholders

Strong analytical skills for problem-solving| planning| budgeting and monitoring project work

Ability to quickly gain a clear and comprehensive understanding of strategies| priorities and initiatives and represent them to various stakeholders

Excellent interpersonal and stakeholder management skills

Ability to define and enforce project governance

Excellent eye for detail and ability to review deliverables for completeness and quality


Utilizes/exhibits systemic thinking; gets results by using systems and processes

Seeks input| drives for consensus and obtains closure

Demonstrates balanced judgment under pressure

Actively pursues and supports innovation and continual process improvement

Analytical and makes decisions using data and process| then moves quickly to action

Sets high performance standards for self and others and exhibits strong desire to achieve

Ability to quickly gain the trust and confidence of multiple stakeholders and constituencies

Ability to apply past learning to solve new challenges

Delivers results under potentially difficult conditions

Collaborates and works well in a creative| team-based approach to accomplishing work

Comfortable with complexity| ambiguity| and change

Active learner – able to enhance personal| professional and business growth through new knowledge and experiences