Job Number 19149510
Job Category Sales and Marketing
Location Sheraton Grand London Park Lane| Piccadilly| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
Working with these five unique and well defined London Brands will unlock an
outstanding opportunity to build an emotional connection with our guests and
create superior service experiences. From the world of entertainment| at W
Leicester Square to the world of pure tradition| at The Park Tower
Knightsbridge| there is always something new to discover.
As a company that cares about your success| Marriott has developed integrated
Talent Management processes that will ultimately lead you rising to the top of
We strive to challenge our associates to develop through our world-class
learning and development programs| which will support you in your Marriott
Proven sales professional with a minimum of 2 year reactive sales experience within a premium sales organization.
Understanding of Opera programs: Sales & Catering and PMS.
Passionately driven towards achieving revenue goals.
Professional and mature communication skills – verbal and written.
Excellent standards of personal presentation.
MAIN SCOPE OF ROLE:
This position is a part of the reactive sales team who are responsible for
responding to all group| conference and event related enquiries for 5
properties at the London Marriott Complex: Sheraton Grand London Park Lane
Hotel| The Park Tower Knightsbridge – A Luxury Collection Hotel| Le Meridien
Piccadilly| W London Leicester Square and Aloft London Excel. This position is
a senior role within the team and the candidate will be responsible for
handling the highest value groups and events enquiries: following set strategy
for quoting| negotiating rates| contracting whilst ensuring maximum conversion
levels at all times. There is a monthly revenue goal for group rooms and event
spend that the candidate must achieve within this position.
MAIN DUTIES & RESPONSIBILITIES
Answering enquiries via phone| email and various online sales platforms.
Adhere to Marriott International as well as BDRC enquiry response standards.
Ensure all allocated enquiries are followed up within 24-48 hours and thereafter at regular intervals to drive conversion.
Logging and effectively managing group rooms and event enquiries in Opera system| to include: ensuring of data integrity| daily activity completion| revenue forecasting.
Follow set conference| event and group strategy for each property when quoting pricing to maximize revenue.
Working with global company sales system OneSource to receive enquiries and update status and proposal information.
Use sales techniques to follow up on and convert assigned enquiries.
Contracting of conference| event and group enquiries. Ensure a thorough understanding of events and groups contracts’ business terms as well as effective use of Marriott International master service agreements.
Ensure adherence to booking handover process to Groups and Events Planning team to ensure all booking details are communicated and excellent levels of guest service is delivered at all times.
Conduct sales site inspections whilst adhering to company site inspection policies.
Effectively manage time ensuring the completion of all allocated enquiries and pre-set tasks on a daily basis.
Achieve set individual monthly and annual goals (additional goals might be added):
-conference and banqueting as well as group rooms revenue goal
-enquiry conversion goal
-cross-over revenue goal for group rooms and event spend
-Opera data integrity score
-Opera activity completion score
Set and achieve individual development annual goals.
Assist Groups & Events Manager on any running projects as required.