Job Number 19113014
Job Category Spa
Location St. Pancras Renaissance Hotel London| St. Pancras Station|
London| Greater London| United Kingdom
Brand Renaissance Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Start Your Journey With Us as a Spa Head Therapist
We are looking forward to welcoming you into a world of career development|
where there is a real focus on sharpening your skills within a world-class
environment. The St Pancras Renaissance hotel promotes exceptional skills| and
you will have a platform on which you can showcase your expertise and
creativity. A team of passionate hospitality talent awaits you.
As our new Spa Head Therapist| you will be responsible for:
Manage| perform and promote facial| skin| massage and body treatments/services and product sales.
Supervise daily activities of the Massage Therapists.
Provide training on all massage and body services.
Oversee scheduling of the staff to meet business demands.
Handle and resolve guest issues or complaints according to policy.
Request repairs and replacements as needed.
Escort guests to and from treatment rooms. Determine and advise guests on proper skin| or nail care and recommend home care regimens.
Assist management in training| scheduling| counseling| motivating and coaching employees; serve as a role model.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.