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Job Number 190013KT
Job Category Spa
Location St. Pancras Renaissance Hotel London| St. Pancras Station|
London| Greater London| United Kingdom
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.
Provide massage services to guests using props and/or products. Provide body
treatments to guests using body scrubs| wraps| and/or hydrotherapy. Assess
guest needs and inquire about contraindications (e.g.| allergies| high blood
pressure| and pregnancy) before beginning service. Keep up to date with
current techniques and modalities related to their field of work. Escort
guests to and from treatment rooms. Arrange workstation| treatment room|
and/or drapes. Frequently check with guest to promote comfort| safety and
security throughout service. Promote and sell spa/salon services including
retail offerings related to the Spa. Clean| maintain| and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift|
dispose of trash and dirty linens| and secure supplies and equipment at the
end of each shift. Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following Marriott International
standard operating procedures for Inappropriate conduct for guests and
therapists| leading up to and including stopping a treatment or service and
informing supervisor/manager. Maintain current skills and licensure in service
area as per regional requirements.Report accidents| injuries| and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; make sure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others. Stand| sit| or walk for an extended period of time; grasp| turn|
and manipulate objects of varying size and weight. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Grasp| turn| and manipulate objects of varying size and weight|
requiring fine motor skills and hand-eye coordination. Perform other
reasonable job duties as requested by Supervisors.
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